Returns & refunds

Changing your mind

For eligible goods bought online, you can cancel without giving a reason by telling us within 14 days after the day you receive the goods. If one order is delivered in separate lots, the cancellation period normally runs from receipt of the last lot.

After telling us you wish to cancel, you have another 14 days to return the goods. For bulky items, we will arrange free collection within our delivery area. If our collection schedule is later, we will agree arrangements with you and will not treat a delay caused by us as a failure to return on time.

How to cancel or start a return

Email support@shturl.cc, call +44 161 123 4567, or write to Nova Home Goods UK, 12 Oak Street, Manchester, M15 6LL, United Kingdom. Give your order number and the items concerned if possible. A clear statement that you wish to cancel is enough; using our form is optional.

Return costs and collection

We cover return shipping and bulky-item collection costs within our covered delivery area. Contact us for a prepaid return arrangement or to book collection. Our returns address is Nova Home Goods UK, 12 Oak Street, Manchester, M15 6LL, United Kingdom.

Refunds

We refund the price of the returned goods and any standard outbound delivery charge paid. We use the original payment method unless you expressly agree otherwise, and do not charge a refund administration or restocking fee for exercising a statutory right.

We make refunds without undue delay and within 14 days after being informed of a cancellation. Where the law permits, we may wait until we receive the goods or evidence that they were sent back, whichever is earlier. Where we have offered to collect the goods, we do not withhold a refund merely because they have not yet been received.

You may inspect goods as you would in a shop. A deduction may be made for a loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is helpful for safe transport, but is not a condition of your statutory cancellation rights.

Faulty, damaged or incorrectly described goods

Your rights under the Consumer Rights Act 2015 are separate from change-of-mind returns. Goods must be of satisfactory quality, fit for purpose and as described. You normally have a short-term right to reject non-conforming goods within 30 days. Depending on the circumstances, later remedies can include repair, replacement, a price reduction or a final right to reject. We cover reasonable return or collection costs where goods are faulty, damaged on delivery or not as described.

Please contact us so we can arrange the appropriate remedy. A manufacturer’s warranty is additional to your statutory rights and does not replace them.

Exceptions

Some goods, such as goods made to your specifications or clearly personalised goods, may be excluded from change-of-mind cancellation. Any applicable exclusion must be clearly identified before you order. This does not remove your rights where goods are faulty or not as described.

Optional cancellation form

To: Nova Home Goods UK, 12 Oak Street, Manchester, M15 6LL, United Kingdom; support@shturl.cc.

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Order number and goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature (only if sent on paper):
Date:

Delete whichever wording does not apply. You can copy, save or print this form.