Terms & conditions

1. Who we are

KIRQAVO is operated by Nova Home Goods UK, 12 Oak Street, Manchester, M15 6LL, United Kingdom. Contact support@shturl.cc or +44 161 123 4567. Support hours are Monday to Friday, 09:00–17:30 UK time, excluding UK public holidays.

2. Products and descriptions

Product pages describe the goods, available options, dimensions and prices. Please check measurements and the selected specifications before ordering. Colour can vary slightly between screens. If a specification is unclear, contact us before placing an order. We will not substitute a materially different product without your agreement.

3. Prices and payment

All prices are in pounds sterling (GBP). Nova Home Goods UK is not currently registered for VAT, and no VAT is charged separately. Standard delivery is free within our covered delivery area, including bulky goods. The final order total is shown before you place the order.

Payment is made using a payment method available at checkout. Placing an order with the payment button creates an obligation to pay. Optional extras will not be charged without your express consent.

4. Placing and accepting an order

You can review the goods, quantities, options, address and total, and correct errors before submitting an order. We send an order acknowledgement after submission. That acknowledgement confirms receipt; the contract is formed when we send a separate acceptance or dispatch confirmation.

If we cannot accept an order because an item is unavailable or a clear error needs correction, we will contact you and refund any payment taken without undue delay. We will not increase an agreed price without your consent.

5. Delivery

Delivery is available to mainland UK and Northern Ireland. The Channel Islands, Isle of Man and overseas addresses are excluded. Processing is normally 1–2 business days after confirmed payment; delivery is estimated at 3–5 working days after dispatch. Unless another period is agreed, delivery will take place within 30 days. Goods remain our responsibility until received by you or your nominated recipient. See our delivery policy.

6. Cancellation, returns and faulty goods

For eligible online purchases you can notify us of cancellation within 14 days after receipt, then return the goods within a further 14 days. We cover return delivery and bulky collection within our delivery area. Your rights in relation to faulty or incorrectly described goods remain unaffected. Our returns and refunds policy explains the process and includes an optional cancellation form.

7. Our responsibility

We are responsible for foreseeable loss or damage caused by a failure to meet these terms or to use reasonable care and skill. Nothing in these terms excludes liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

8. Personal information

We use your personal information as described in our privacy policy.

9. Complaints

Please contact support@shturl.cc with your order number and the issue. We aim to respond within 24 working hours. If we cannot resolve a complaint, we will explain our position and provide information about any applicable independent dispute-resolution option. We do not claim membership of a dispute-resolution scheme unless stated.

10. Applicable law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you retain the mandatory consumer protections and rights to bring proceedings available where you live. These terms do not prevent you from using your local courts where consumer law permits.

The terms provided with your order apply to that order. You can save or print these terms for your records.